Account Director Malaysia – HealthTech

The Account Director is skilled in client servicing, relationship building, and business development. This responsibility includes maintaining stable client relationships, achieving growth on existing accounts and maximizing meaningful touch points of their clients for their portfolios across the network. Account Directors are team leaders responsible for maintaining a healthy relationship with clients, nurturing future business, and exploring more opportunities with the existing client and new clients. This role reports to the Head of Account Management – SEA.

• Lead and manage Pharma client accounts with overall responsibility for the client relationship.
• Support the SEA Team.
• Liaison between the client and the organization.
• Manage/advise pharmaceutical clients, establish a healthy and long-term relationship.
• Help Pharma clients achieve meaningful customer connection (touch points) via engaged events and programs that are targeted and that support the client objectives.
• Project manage the brand managers, HQ & Local resources for project development and on-time delivery
• Ensure projects and deliverables are on time and within budget.
• Able to translate and understand Client’s challenges, issues, and business.
• Ensures execution of planned events/activities is seamless, by managing internal and external stakeholders efficiently.
• Able to manage multiple clients (both locally and regionally).
• Help our clients understand the value of our work, through post-event analysis, synopsis, and ROI assessments.
• Support the SEA team, gather feedback from clients via CSAT and measures project performance with internal metrics.
• Identifies future opportunities to help the client grow and connects with the business development team for further discussion and development.

• Strong regional market knowledge
•  Ability to communicate effectively in English and the local language
• Demonstrated track record of client relationship development and service for key/large accounts
• Experience in managing people and teams, able to establish good rapport externally and internally
• Be a team player and have the zeal to learn more
• Problem solver, Agile and Smart / Logical Thinker
• Demonstrated ability to communicate clearly and effectively
• Demonstrated ability to be organized and manage project deliverables
• Strong Negotiator and able to work with different departments and communicate with
  different regions
•  Must be proactive, a self-starter and an excellent communicator both verbal and written
• Strong presentation skills
• Able to create coherent and persuasive presentations with proficiency in Word, Excel, Outlook, and PowerPoint