ULD Planning Manager

The world largest fleet of approximately 145,000 unit load devices company is looking for a ULD planning manager position based in Bangkok, Thailand.

• Manage several regional Planning Leads, define and implement business process improvements and standardization in ULD Planning domain
• Improve ULD Management Service Quality, Customer Satisfaction and Dispo performance/ ULD utilization
• Act as key point of escalation for Customer Success Managers, Planning Leads and Customer counterparts
• Identify customer pain points and improvement areas through data analysis, summarize and present insights and drive continuous improvement programs

Job Responsibilities:

• Lead ULD Planning and Dispositioning teams to improve business processes in order to maintain and elevate service quality for Unilode Aviation Solution Customers.
• Stay on top of customer networks within sphere of responsibility. Ensure to stay always up-to-date about flight schedules, aircraft in operations, ULD requirements, ULD fleet composition, critical stations, etc to ensure that Planning Leads and Planners maintain right focus at all times
• Timely escalate issues that hinder effective global ULD planning and dispositioning
• Serve as an internal and customer escalation point for complaints and service failure recovery
• Implement effective operational process to manage ULD Management domain and allow for future growth
• Continuous operational analysis (quantitative and qualitative), making sure that corrective actions are carried out in line with the standard operating procedure.
• Manage operational budget and expense in ULD Management domain
• Evaluate and drive Global utilization to balance network and to support global ULD fleet management strategy
• Proactively drive and coordinate ULD balancing action adhering to the agreed operational requirement, including pooling synergies and asset utilization, cross transfer across the network.
• Coordinate actions/ improvement initiatives with peers (such as but not limited to. Ground Services Team, Customer Success Manager/Coordinator, Repair Coordinator, Fleet Manager, CAPEX/S&OP and Digital Team/IT) to continuously develop and improve ULD Management service and to solve specific customer pain points
• Coordinate new customer implementation for the Planning domain, adapt to the dynamic requirement to seamlessly achieve the deadline and target
• Develop, implement and update procedures and policies to document SOP of network optimization

• Bachelor or Master degree
• Minimum 8-10 years of work experience, thereof
• Minimum of 5 years of Aviation Industry, Air Cargo and ULD Planning.
• Minimum 2 years Leadership experience ideally in Network Planning or Operations Control environment
• Minimum of 3 years of project management experience
• Demonstrated success in a high pressure, dynamic, fast-paced environment
• Excellent verbal and written communication skills in English
• Passion for Customer Service.
• Very strong analytical skills and able to maintain accuracy under pressure.
• Excellent problem-solving skills.
• Proficient use of MS-Office (Word, PowerPoint and Excel)
• Hypothesis driven work approach, ability to infer so what from data analysis
• Ability to tell story/insights in presentation to internal and external stakeholders
• Flexible, agile, adaptable and self-motivated.
• Excellent organizational and team management skills