General Manager

This position exists to (i) manage and grow the number of learning centers in the B2C market and (ii) build B2B market share of Learning products in schools, universities and companies.  This will be achieved through the development of an annual sales and marketing plan covering all appropriate market segments and the line management of Yangon and Mandalay Education Sales Directors.

Personal Effectiveness and Professionalism

• Maintains a professional attitude and approach to work. Takes an ethical approach to internal and business relationships. Is aware of compliance and regulations as a framework for business activities. Produces consistent results both professionally and personally. Use of initiative and a proactive approach with drive to make a contribution. Focuses on achieving positive results contributing to team goals and the overall success of the business.

Customer Focus (internal and external customers)

• Drive and motivation to meet or exceed customer expectations, Nurtures relationships by recognising and delivering on internal and external customer’s needs and opinions.  Makes customers and their needs a primary focus of their actions.

Relationship Building/ Teamwork (incorporating Communication, Influencing & Collaboration)

• Builds effective relationships through positive communication that motivates and influences others. A valued team member actively involved in achieving team objectives.  Works cooperatively and flexibly with other members of the team. Effectively communicates relevant ideas or details of events in a way that enhances relations in the work environment. Successfully influences others to accept and support an idea/proposal/plan.

Managing Complexity incorporating decision making, planning and organisation, and resilience

• Is able to work effectively in a highly complex, diverse, changing environment.  Changes own behaviour in order to deal with changing circumstances.  Maintains a high level of performance under conditions of increased pressure, competition and adversity. Achieves results by setting goals using quality planning, analysis and decision making skills. Adapts and copes successfully with changing circumstances.  Structures activities within an established time frame, following up on details in order to achieve maximum effectiveness.

Strategy & Planning (incorporating Business Awareness)

• Understands the needs and direction of the business in context of market opportunities, threats and overall business/departmental objectives. Anticipates and develops individual/team/business priorities to meet these. Embraces change and drives to improve current working practices / products/technologies to grow the business.